We are a company that is ardent in ensuring that an individual's privacy is
- Information collected through our telephone and mail services and any other means
- Information collected through our online service (www.afibrovi.com)
- Blackmores is dedicated to safeguarding your personal privacy. We recognise that you have a right to know how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise, Blackmores will only collect and use your personal information as set out in this policy.
We encourage you to please read this policy carefully so that you understand Blackmores' information handling practices.
Blackmores will not use or disclose any information about you without your consent. There may be exceptional circumstances where this may not be possible, such as if disclosure is required by law or is necessary to protect the rights or property of Blackmores, or any member of the public, or to lessen a serious threat to a person's health or safety. Blackmores will not collect or monitor any personal information about you without your consent. The only personal information we collect is what you tell us about yourself and information about how you use our services and/or our web site. While you may choose to use an alias, or remain anonymous, we hope that like most of our users and customers, you will want to provide information about yourself to us because it will help us make our services more personalised and valuable to you.
Using and disclosing your details
Information collected about you by our Naturopathic Advisory phone service is not permanently recorded, and is securely discarded at the end of the query. Again, you may choose to use an alias or remain anonymous. Information collected about you through our web site is intended to be used for the following purposes only: To provide you with information about our products, service and/or special offers, and general health advice where appropriate. To ask you for your opinion or comments about our products and/or services. To collect statistical data for marketing analysis. Please note that in order to operate the web site or deliver a service we may sometimes share your personal information with a service provider.
Accessing your details
If at any time you want to know what personal information you have submitted to us, you are welcome to contact us (see below). Our Privacy Officer will assist you in determining what personal or private information may be held on you. Blackmores has developed processes to ensure that any file of your information will be made available to you within 14 days wherever practicable.
Changing or deleting your details
If at any time you wish to update personal information that is inaccurate or out of date, please contact us and we will amend this record. If you wish to have your personal information deleted, please contact our Privacy Officer and we will take all reasonable steps to delete it, unless we are required to keep it for legal reasons.
Storage and security of your details
Blackmores will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Electronic information is stored on secure servers that are protected in controlled facilities. Our employees and data processors are obliged and trained to respect the confidentiality of any personal information held by Blackmores. However, as we cannot guarantee the security of communications over the Internet, we cannot give an absolute assurance that your information will be secure at all times. Blackmores will not be held responsible for events arising from unauthorised access to your personal information.
Communicating with You
We may contact you at your email or other address, which you provide to us in order to: Provide you with information that may be of interest about Blackmores' products and special offers and other matters which may interest you. For those of you with an email address, to send you an email newsletter. By registering to receive email newsletters from Blackmores, you consent to be the recipient of commercial and non-commercial electronic messages from Blackmores. We will not send you advertising information without first asking you whether you wish to have promotional information sent to you.
Opting out of communication
Blackmores offers an 'opt out' mechanism, so that you may have the opportunity to decide to not receive marketing or promotional information from us. We will remove you from any of our lists that may be used for communication purposes. At any time you may contact the company to 'opt out' of any future direct marketing. Additionally on all direct marketing correspondence, the 'opt out' mechanism will be made clear.
Access or Update your Personal Information
You are responsible for providing accurate and complete information about yourself and any other person whose personal information you provide us (for e.g. your spouse, children, relatives or third parties), and as such, as and when such information becomes incorrect or outdated you should correct or update such information by contacting us or submitting fresh information. You may write to us at the address set out in Section 6 below: request for a copy of the Personal Information we hold about you request to rectify or update your Personal Information Please provide proof or your identity, address and sufficient information to enable us to identify you when submitting your request to us. On receipt of your written request, we may: Comply or refuse your request to access or rectify your Personal Information. If we refuse, we will notify you the reasons for such refusal Charge a fee for processing your request for access or rectification.
Limit the process of your Personal Information
How to Contact Us
Email: [email protected]
Telephone: 6225 3933 (Monday - Friday, 9am to 5pm)